FAQs
What delivery options do you offer?
We offer standard Royal Mail & Evri delivery service which can take between 2 to 5 working days.
What consists in the scarf gift box set?
All of our scarf gift boxes come in a sleek luxurious gift box with a magnetic lid, and with a beautiful scented candle, a greeting message card, and artificial flowers.
Do you ship abroad?
Yes. We offer shipping worldwide outside of the UK. Please contact our customer service for abroad shipping costs and for more information.
How can i track my order?
Once your order has been processed and dispatched, we’ll send a tracking link to your email. You can also track your order through your account on our website.
Can i change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible via email, live chat, or enquiry form. As we offer same day dispatch your order would be processed already. We’ll do our best to accommodate requests before the order is dispatched. A cancelation fee is payable for any orders that have been dispatched.
How do i contact customer service?
You can contact us via email, live chat, enquiry form through the Contact Us page between 9am to 9pm. Our customer service team are here help.